SerenityLa Therapy & Wellness LCSW, PLLC

We may collect the following types of information:

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Personal Information

Information you voluntarily provide through contact forms, consultation requests, scheduling platforms, newsletters, or other communications, including:

• Name

• Email address

• Phone number

• State of residence

• Information you choose to share

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Automatically Collected Information

When you visit the website, certain information may be collected automatically through cookies or analytics tools, including:

• IP address

• Browser type

• Device information

• Website usage data

• Pages visited

This information helps improve website functionality and user experience.

Information collected may be used to:

• Respond to inquiries or consultation requests

• Schedule appointments or consultations

• Provide therapy or consultation services

• Improve website performance and user experience

• Send newsletters or wellness resources if you opt in

• Maintain security and comply with legal obligations

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We do not sell personal information to third parties.

If you become a therapy client of SerenityLa Therapy & Wellness LCSW, PLLC, your protected health information (“PHI”) is governed by the Health Insurance Portability and Accountability Act (“HIPAA”) and related state privacy laws.

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A separate Notice of Privacy Practices describing how protected health information may be used and disclosed will be provided to therapy clients.

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Please note:

• Submitting information through this website or standard email communication may not be fully secure.

• Contacting the Practice through this website does not establish a therapist-client relationship.

• Confidential or sensitive clinical information should not be submitted through unsecured forms or email.

Telehealth services are only available to individuals physically located in states where Elena Lafortune is licensed to practice.

At this time, services may be offered to clients located in:

• New York

• Connecticut

• Massachusetts

• New Jersey

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Clients may be asked to verify their physical location before sessions.

This website may utilize third-party platforms and services including:

• Scheduling platforms

• Electronic health record systems

• Telehealth platforms

• Payment processors

• Email marketing services

• Analytics providers

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Examples may include SimplePractice, Alma, Headway, Calendly, Google Analytics, or similar services.

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These third-party providers maintain their own privacy policies and security practices. SerenityLa Therapy & Wellness is not responsible for the privacy practices of third-party websites or services.

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Where required, Business Associate Agreements (“BAAs”) are maintained with HIPAA-compliant service providers.

This website may use cookies or analytics tools to understand website traffic and improve user experience.

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You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

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Analytics tools are used in a manner intended to protect user privacy and comply with applicable healthcare privacy guidance.

If you subscribe to newsletters or wellness resources, you may receive periodic emails related to:

• Mental health and wellness content

• Practice updates

• Workshops or events

• Resources and offerings

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You may unsubscribe from marketing communications at any time.

Reasonable administrative, technical, and physical safeguards are used to protect personal information.

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However, no method of internet transmission or electronic storage is completely secure, and SerenityLa Therapy & Wellness cannot guarantee absolute security.

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children through this website.

This website may contain links to third-party websites. SerenityLa Therapy & Wellness is not responsible for the content, privacy practices, or policies of external websites.

Depending on your state of residence and applicable laws, you may have rights regarding access to or correction of certain personal information.

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Questions regarding privacy practices may be directed to the Practice using the contact information below.

This website and electronic communications are not intended for emergency or crisis situations.

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If you are experiencing a mental health emergency or crisis:

• Call 911

• Go to your nearest emergency room

• Contact the 988 Suicide & Crisis Lifeline by dialing 988

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.

SerenityLa Therapy & Wellness
Elena Lafortune, LCSW
Queens, New York
serenitylallc@gmail.com
347-494-0523
www.elenalafortune.com